Save yourself the frustration and time wasted. Just order from a different company. HomeDepot is not interested in customer service.
I ordered and appliance and picked a delivery date. The company failed to deliver on selected date of July 16th as I waited at home for the entire time slot. Called HD and accepted their story that the delivery truck broke down and they could not come by the next business day. But they did send me a bill for my appliance. I picked another delivery date July 26th and traveled to location to accept my appliance. I waited from 2 to 8:30pm Delivery came even as I waited several hours after in case they were running late even as they had promised 2:30 to 6:30pm delivery. I called HD at 7pm told to wait another hour. At 8:15pm I called and asked supervisor as HD could give me no explanation as to the missed delivery. The supervisor Diana was rude and condescending. She promised to call me the next day, instead sent me a rude e-mail from a DO NOT REPLY address that she had no explanation or reschedule and said I should cancel. No assistance cancelling, I had to make another round of phone calls.
So 3 weeks since my order. No appliance. No explanation. No respect. Just bills. I called HD and HD credit services five times. I spent collectively several hours on hold and and being transferred, 2 entire days waiting at home.
Save yourself the frustration and time wasted. Just order from a different company. HomeDepot is not interested in customer service.
2 years ago
The Home Depot has a
1.6
average rating
from
1,108
reviews
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