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terry tabacco
Place an order for replacement French Doors for my home in Feb 2022. Spent over $7000.00 and was told 4-9 weeks to receive. Was contacted once for an update and a delayed delivery date, that was May-June. It is now August over 20 weeks with no delivery date, being told we just have to wait. Home depot has just washed their hands of the matter blaming it on the vendor, the refuse to take any responsibility even through they took my $7000.00 not the vendor. My wife is going out of town later in August and while she is gone I will be cancelling the order and buying elsewhere. I live in College Place Wa and there is basically nowhere else to shop. I drove and hour away to have my new HVAC done. I have also gone to Lowes and hour away to order my new kitchen cabinets. Because of their attitude about this sale the have lost about $30000 in sales to us. We also spent $11000 for a deck for the new house with the stipulation that the contractor not buy the materials from Home depot. We required receipts for the materials showing they were not purchased from Home Depot. I admit this was a little petty, the deck, but why give business to a company that takes your money and then says, not our problem we don't build the doors. We did not order from the company direct, but through Home Depot, so my phone calls are just ignored and told to contact home depot.
2 years ago
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The Home Depot has a 1.6 average rating from 1,108 reviews

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