I ordered a wall air conditioner through Home Depot online. It was shipped through two or more terminals & by the time it arrived at a Sacramento terminal near my home, it was damaged & had to be sent back. Because my installation date scheduled with a contractor was rapidly approaching, I needed the replacement unit asap so I went to customer service at the Madison Ave. store. They refunded the money I paid for the first one, ordered another at a present sale price discounted another 5%, & rushed the delivery which arrived yesterday. I witnessed the extensive work the experienced rep went to to make this happen & I was beyond impressed. I have never had such a stellar retail experience. Though I'm usually not generous with my money I gave the rep a $20 tip (which he at first refused until I persisted). I only mention the tip to emphasize what extra innings they went to to make this happen. I give Home Depot my very highest recommendation.