I am so very unhappy with Home Depot Jacksonville IL right now. I placed an online order for an upright freezer on July 29th. A few days later arrangements were made to have it delivered on Friday August 5th. Morning of delivery I receive a call from Bill at Federal Normal (delivery company) saying he is unable to deliver and will get back to me when he hears more. I have never heard from him again. A week later I call Jacksonville Home Depot, where my call was passed multiple times, i.e. Electrolux, federal, back to home depot. Finally landing on Tim in appliances. He basically told me I needed to be more patient. A week later I physically go into Home Depot where Tim tells me there is nothing he can do and that Home Depot has no responsibility to get me the freezer even though Home Depot is the one I paid the money to. On August 19th I call customer service Home Depot Jacksonville and talked to Mike. He agreed to cancel the order and told me I should have the refund in 3 to 5 days. Today August 29, 2022 I called customer service Home Depot Jacksonville. I got to speak with Shannon. She sys nothing has happened on my refund as Federal Normal needs to agree to the refund. She tries calling and they were already closed. She says she will call me tomorrow morning. She again proceeds to tell me that the refund should be 3 to 5 days. I told her funny...that's what Mike said on the 19th. Totally unhappy experience! Theresa B