On-line order did not arrive when it was supposed to for some bamboo fencing. After2 weeks of not hearing anything, I contacted customer service and they wrote up a case #. Still nothing, so I called customer service again, will write up another case #. Still nothing. I call my local store and plead with them to help get me out of customer service hell. They said it's like 2 different companies would try to help. Never heard back from her. Finally, I call customer service one last time and I'm asking them to just cancel the damn thing and give me mt money back. This was a long drawn out call and the gal couldn't promise anything but would submit the cancellation. I received the bamboo fencing 2 days later, a total of 6 weeks late. What a customer service nightmare. How do you guys stay in business with this kind of customer service in this age of online buying. It was a train wreck. But I'm sure no one is reading this, and no one really cares, and that's why you're where your at from a customer service standpoint.