I’m writing this review on behalf of my parents. A few weeks ago, my parents’ washing machine broke and my mother decided to upgrade both the washer and dryer, so she ordered the LG Washtower to be delivered this past Saturday 10/22/22. She received a call on Friday night as expected, and was informed the delivery window for the washtower would be sometime between 12:30 and 4:30 in the afternoon. In order to make space and comply with Home Depot’s guidelines for delivery and installation, my father and I removed the old washer and dryer ourselves, taking out a window and removing the laundry room/bathroom door from its hinges to eliminate any potential obstructions in preparation for the next day. My parents waited all afternoon for the Washtower to be delivered, but when no one had shown up with the delivery by 5:00 on Saturday, my mother contacted the customer service line. She waited on hold for the better part of an hour before she was told that they had no explanation as to why my parents’ delivery hadn’t occurred, but that they could reschedule for Monday. Both of my parents work full time, which was why my mother made sure she could schedule their delivery on a weekend. She was advised that Home Depot doesn’t make deliveries on Sundays, so she would need to wait until the following weekend. At this point, my parents had removed both the broken washing machine and the working dryer, as well as a window and a door, and made one of the bathrooms in their home unusable. They live in a rural area ~30 mins from civilization, so to speak, so they don’t have access to a laundromat or dry cleaner. After my mother hung up with customer service, she checked the tracking number for her delivery again and in the time since she ended the call with Home Depot, someone had updated the tracking status to state that they had attempted the delivery, but no one was available to receive it. My parents cancelled their entire day to wait for this delivery, and they have cameras out front monitoring the driveway. No deliveries were attempted. A delivery truck didn’t even drive down the road that day. My mother called back, very upset, and was told by customer service that they have no idea why the tracking status was changed and they can’t get ahold of anyone from the delivery department in order to ask them. Since HD doesn’t allow returns, the best they could tell my mother was that AFTER the delivery does occur, they can credit her $150. They said in the meantime, they would pass the information regarding her failed delivery onto a man named Frank, who was described only as the “General Manager”. Customer service stated Frank would contact my mother within 24 hours, which would be a little after 6:00pm EST on Sunday 10/23. Anticipating that Frank probably doesn’t work on Sunday, my mother assumed he wouldn’t call until Monday. Well, Tuesday evening rolled around and Frank STILL hadn’t called. My mother called customer service back, which they had advised her to do if she didn’t receive a call, and the person she spoke with had no idea which Frank she was told she could expect a call from, and why. After ANOTHER long explanation about the situation, she was told Frank is the Delivery GM and customer service stated he would absolutely be calling today. Guess who STILL hasn’t called?? My father was a contractor for many years and has been a loyal Home Depot customer for decades. He built several of our houses when I was growing up, including the one my parents still live in, and he shopped almost exclusively at Home Depot for those projects. I’ve never left a negative review for anything before, but honestly I feel tempted to write a dozen of them just to recount this terrible experience. I will be posting this on their website as well, but in the event it gets taken down, I want it to be accessible for other potential customers so I will also be reposting this to other sites. DO NOT buy appliances from Home Depot. Give your money to a business that actually deserves it. I don’t even know how it’s legal for them to lie and deceive customers this way while still stating they won’t offer refunds. An offer of $150 upon completion of a delivery that THEY FAILED to make happen is insulting at this point, and doesn’t even begin to cover the inconveniences my parents have suffered because of this. If someone from Home Depot is reading this - FIX THIS, and do better.