At the west lansing Michigan Home Depot I spent an hour creating an estimate for countertops and full wall back splash with the kitchen designer. I was happy with the estimate and paid for the order. After the installation service came out to do the template I was told that I would have to pay another 30%. When I went through where the overage came from with the installer I showed him where in writing those items were in the original estimate. They told me I wasn’t charged for those items even though the designer put all the components in writing and assured me they were included in the cost. When I talked with Home Depot and showed them the estimate in writing they said oops and would not take any accountability for their mistake. I cancelled the whole order and told them i would never do business with them. They said ok and to have a nice day.