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Brian Shields
Purchased a new Bosch dishwasher on 10/25 online. Was supposed to be delivered on 11/2/2022. This company states they tried to deliver and call me. However my exterior security cameras show no one coming to my home, or even in my driveway except my cars. I also didn’t miss any calls. Called Home Depot customer service on Friday 11/4 and the customer service agent rescheduled for today, Monday 11/7 again no call, no show. This time called HD to get left on hold for 58 minutes. Then hung up on. Called back and waited 32 minutes for a supervisor to tell me it’s to late to get a hold of anyone at the delivery service but she could reschedule me (again) for 11/17 10 more days…… I stated that wasn’t acceptable and I wanted it delivered this week. She (Connie) got snappy with me and said she can refund my order if the 17th isn’t good enough…… HD has totally gone rock bottom when it comes to service and this delivery company they send orders to has nearly 5,000 reviews at an average of 1.5 out of 5 stars. Might be time for HD to wake the F up and start acting like they care about the customer. I’m done with this company.
2 years ago
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The Home Depot has a 1.6 average rating from 1,050 reviews

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