Purchasing an appliance from Home Depot has been the worst experience and I will never do it again. From start to finish, there were multiple steps of incompetency. First I tried to purchase a refrigerator online for delivery to Honolulu, Hawaii. I ordered the GE refrigerator in October for delivery in Nov. Delivery date set for Nov. 12. My new tenant is moving in on Dec. 1. Perfect I thought. The day before delivery, I receive an email stating the the delivery is delayed until Dec. 19. What!!?? Apparently, according to the sales person in appliances in Honolulu, GE appliances are always late/back ordered. Why set a delivery date online if you can't deliver on time? Since I have a tenant moving in on Dec. 1, I had to fly into Honolulu from the mainland to purchase a refrigerator on site to ensure delivery before the end of Nov. So I fly into Honolulu and go to the Home Depot in Honolulu. Susan in appliances helps me to purchase a refrigerator. She was very helpful. Delivery was set for Nov. 23. Perfect, it will arrive before the tenant moves in. When the delivery guys from Island movers show up, they notify me that the forklift has damaged the bottom of the box and the refrigerator is damaged. So they can't deliver the item. Darn! So I call home depot to explain what had happened and schedule another delivery date ASAP. I spoke with Jennifer, the manager in charge of issues in the appliance department. I explained what had happened and that I was in a pickle because of the damaged refrigerator and my deadline with the tenant. In addition, I was flying out on Friday Nov. 25. Jennifer was so rude and condescending telling me that none of what had happened was their fault and that I should just accept it. So we set another delivery date, Mon. Nov. 28. I had to find someone to take the delivery because I had already returned to the mainland. Then I get an email from Home Depot saying that the delivery has again been rescheduled. When i called Home Depot to find out what had happened, they said the Island movers delivery truck had broken down and everyone's delivery for that day was rescheduled. Ok, so sometimes trucks break down, understandable. When I call Island Movers to find out what had happened, they said that their truck did not break down, but when the delivery truck arrived at Home Depot on Monday, all of the appliances that were scheduled for delivery were blocked and the delivery guys could not load the items onto the truck. So in essence, Home Depot had lied to me about their truck breaking down. How unprofessional! So I called Home Depot back to reschedule the delivery. They say Dec. 1 (the day the tenant moves in). I contact Memo in Will Call/delivery to ensure that my refrigerator will not be blocked and will be accessible for the delivery drivers. He ensures me that they solved the issue by placing the items for delivery in another area of the warehouse, which is accessible for the delivery guys. This experience has given me high blood pressure and ulcers. The level of incompetence at multiple stages was incomprehensible and I will tell everyone I know to steer clear of purchasing appliances from Home Depot. This team needs to be retrained.