I hired Home Depot for a kitchen remodeling back in August, 2022. It consisted of a new countertop, wall backsplash and new flooring. The materials I picked out just needed to be delivered to my home. To save myself a delivery charge I decided to pick it up myself. So, while talking with the Home Depot manager. He decided to do a very thoughtful thing for me. And told me he would waiver the shipping cost. I found out while viewing my invoice I was still charged for shipping. I questioned them again about this. And they again assured me the shipping charge would be removed. It never happened. In the meantime, when my materials were delivered to my home. They dropped off 10 cases of ceramic tile that was sent by mistake. I told this to the delivery driver. And asked him to return it back to Home Depot. He said I needed to call Home Depot so to make arrangements to pick up the materials. Later I'm told I would be charged for them picking these 10 cases. I explained to the manager why I should be charged for a mistake Home Depot made. I got now where with them. It's like they just ignored me.