Wish I had read these customers' reviews before spending ~$5,200 and trusting Home Depot delivery! I declined installations when purchasing all new appliances (refrigerator, oven, microwave & dishwasher). However, my min expectation was the delivery would drop off new appliances in my kitchen. So I cleared the paths from the front door to my kitchen per Home Depot's online instructions. On the day of 12/07/2022 delivery, the contractors dropped off all of my appliances in the garage. I asked them several times why NOT taking them to my kitchen, which is ONLY ~30 ft. away from the garage on same 1st floor!!! They insisted they can NOT do that b/c of Home Depot dropped-off policies, bringing into kitchen requiring them more times measuring the boxes, steps, etc. Nonsense excuses! I literally paid them cash 10 mins prior to move my old refrigerator and oven from the kitchen to garage. Then they left!!! My family including my Dad who's 77 years old and my wife whose weight ~100 lbs had no choice but moving the new dishwasher and oven ourselves. But no way we wanna break our backs w the new ~310 lbs refrigerator. I called Home Depot customer service, explaining/complaining/asking Kevin who was exceptionally friendly/sympathetic. The outcomes: 1. Home Depot policies do NOT state dropping off appliances at curbside or garage 2. These bad contractors were late on their deliveries on that day. They lied and I was their unfortunate victim of bad plannings 3. Kevin talked to the delivery manager several times. They somewhat righted the wrong by re-scheduling new delivery (3 days after the nightmare as earliest and after several negotiations), bringing the new refrigerator from the garage to kitchen 4. The new crew did awesome job, they need more of these good folks Home Depot: I've been your loyal customer for 15 years. Really disappointing to put my family thru such bad delivery experience after such huge appliance order. I'll go to Costco instead next time