On December 8th, 2022 at approximately 14:33 I rented a F250 Flatbed Truck for 4 hours from Home Depot Store #0566. Contract #351427. I returned the truck at approximately 1838, a young boy around 18 years old, by the name of Josh, took the keys from me stating that he was going to check the gas. He returned and told me that the gas hand was not where it was supposed to be. Before returning I took it to the gas station and replaced the gas to where I thought was how I received it. Josh, told me that I could go down the road and put more gas in it. I returned back to the truck and went to another gas station this time filling the truck to the max. When I returned, he stated that he was going back outside to check. Josh returned stating, it's still not where it needs to be. This was unacceptable. The truck was on full. I asked to speak with a manager and asked him why was he stating that the gas hand was not where it was supposed to be? He started to look down at the ground. He then closed out my ticket, charging me a 195.00. When the manager arrived (Marlene) she told me that it was nothing she could do to refund me the money because he had closed out my ticket. She then went on to ask me if I wanted to go pick up some items in the store and that she would give them to me for free!!I told her no, that I was going to file a complaint on Josh and that he needed to be terminated. This is not only not being honest but theft. I believe he over charges customers and then takes the money out of register and pockets it. I wonder how many customers has he done like this?????? I am a disable veteran and I believe in honest and integrity. This young man had neither!! After I told them that I was going to file a complaint with the corporate office, he called me a black b*tch. I walked away. Please get rid of this person!! He gives Home Depot a bad name!!!
1 year ago
The Home Depot has a
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