I placed an order 2/24/23 for a GE dryer. To make sure the item will be fitting my old dryer, before placing the order, I double checked with their costumer service. I needed a dryer with a right side exhaust. The delivery came on 3/1/23, with a back exhaust connection. After bringing upstairs the new dryer and removing the old one, they didn't have the equipment to connect. We called together the customer service and explained the problem one more time. They guaranteed me it will be fixed for the next delivery, scheduled 3/6/23. An other disappointment, they did a replacement with the exact same dryer with a back exhaust connection. The driver in charge of the delivery, make photos and called in front of me his supervisor to find a solution to this problem. Within 24 to 48 hours, I was supposed to receive a phone call, nothing happened .... I called back on Thursday, and on Friday, I have reached the Resolution team with Marie, who seems to be the only one trying to resolve this issue, she contacted the district manager Mr Martinez, who was supposed to be Back to me before 10:30am. At 2:30pm, I called back. the other person from the Resolution team explained me it is an out of pocket issue with GE, and they are trying to work on it... I wish I can change this rating later, let's see what is going to happen.