Sorry to complain but Ponderay Idaho Home Depot is terrible to do business with! Unfortunately, this has been the worst experience in ordering we have ever had. Not only did they make multiple excuses and rescheduled my delivery before finally telling me the road restrictions were preventing delivery (which makes complete sense) however, the rude driver yelling at me when I stated this whole process has left me really frustrated was not needed but when they did finally deliver part oif the order was missing. The driver who ended up delivering called it in on site (this driver was wonderful) that it was missing, we called it in, We were told a manager would call, they did not. Though they put in the notes they called, and we did not answer. We were told they would call yet again today, and they did not. I called again and was told I was wrong the items were in the order. I let them know that they we not. There were 3 deliveries before me, maybe they went there I don't know but they were not here. I started a chat on Homedepot.com to be told they can't help me to take it up with the store. We are now 4 phone calls to them in and now being told I am wrong they were delivered but they will credit back the missing items.... Great that's all I want since they were not included. But they most certainly were not included in any of the pallets that were delivered. We went through every piece. The lack of customer service and resolve has certainly upset me. The idea of ordering from the Ponderay Home Depot ever again has left a sour taste in my mouth. I am saddened to see this is the level of service representing home depot. I hope other stores are not this way.