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Michael Harris
Bought a high end stackable washer and dryer from home depot. On the day of delivery the delivery service called me and told me that they will not hook up hoses or power cord unless i buy it from home depot. I explained to her that my purchase included hoses and power cord, but she did not believe me, When delivery team showed up they did not know how to stack the washer and dryer so they left with the units still sitting in the middle of the floor they also noticed so damage to the dryer and said it was cosmetic. I called the service and they told me that I would have to call an appliance company and pay to have install the unit. About 3 hours later they called back and said that they could set it up and a week later they showed up only to tell me that the dryer's damage was more than just cosmetic and needed to be replaced and took the dryer back to the warehouse. Later that day I got a call from the delivery service people who yelled at me for letting the delivery guys take the dryer and told me that the Bosch would not replace the dryer because I got a credit for the damage, but I did not get anything. After days of fighting with home depot they finally got things straighten out and scheduled another install date. I will never shop there again not because of the store but because of the rude and unprofessional delivery service.
1 year ago
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The Home Depot has a 1.6 average rating from 1,047 reviews

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