I ordered a playset for my nephew on May 16th. The place it was for his birthday and we were having a party for him and the kids over the weekend. The item was originally slated to be delivered between the 30th and no later than June 5th. I called home Depot in the evening on June 5th to find out if the delivery was running late. At this point I was told that the delivery would be arriving no later than June 7th. On June 7th in the afternoon I called to find out if they had a delivery window or eta. I was told that the delivery is handled by a third party vendor and they would not be updating a delivery date for another Forty-Eight hours because the item did not arrive to them until June 5th. I got the tracking number from home Depot customer service and called AAA Cooper. The third party company had no record of the delivery or any record of deliveries going to the address. I called back customer service and the lady said that it was just picked up and they don't have it in their system so they don't have an estimated date. I asked to speak with a supervisor and waited 30 mins on hold before hanging up so I could return to work. After I got off of work I was on the phone with another customer service representative and a supervisor for over an hour and a half in order to get the issue resolved. The conclusion was that the company had picked up the item from home Depot and it was not in their system so after over twenty days from the original order date they could not provide me with an estimated delivery date because they did not even have a tracking number that works. This is not doing the right thing this is not taking care of the customer and this goes against the values home Depot has set. I would be very appalled to see that nobody in upper management addresses this issue with the third party vendor that home Depot trust to conduct their business. The issue currently is still not resolved and I am waiting for tracking so I can try and coordinate with my company last minute to take time off to receive a bulky expensive item when/if it comes in. I would not recommend ordering anything online from home Depot. If it's not in the stores don't bother, go to another vendor. I just received an update as of today: the item was lost home depot accepted no responsibility for the lost item. The manager for customer service said she does not care the item was lost. Her manager does not take calls and does not care about customer service. I had to pay out of pocket to reorder the item, because there is a 3 to 5 day wait to get my money back. Otherwise I could order it after the money came back and have an even later delivery date. I could not even get a guarantee that the same third party would not be shipping the new one. The home Depot does not care about the community or the customer. Not sure who to post this under since it is online order and an issue with home Depot as a whole.