I've purchased online kitchen apliances worth over 3K while remodeling my rental.property and had a 2 week nightmarish experience with the exchange of refrigerator since it was too big and side door wouldn't open . I found the same model in smaller size ,which sounds like an easy exchange, well who knew..... I was not able to get any help over the phone. Seemed like I was being transferred from one operator to another, and nobody knew how to proceed with the exchange . After spending half a day on the phone , I decided to call the next day and was advised to go to the local store , so I went to my local Home Depot, which I frequently visit. It's really hard to get any help there, no sales associate on the floor in the apliance section, I've spent 45 min waiting and observing I found some interesting things: for one as large as this company is they like to work short staffed, little help they have there takes 15 min breaks at the same time I was lucky in a way to get Sue who started and explained my exchange process and 20% restocking fee, which I agreed to , but was advised to come back the next day bc that's when the manager was gonna be there to process and override my transaction. Well, the next day, the manager wasn't there, I got another associate Veronika, who wasn't able to help much . Then finally on Saturday , I was lucky to run into manager Robert, who was very quick to take my credit card and charge me for new Refridgerator but didn't compete the return, so when the delivery came, they refused to pick up original fridge bc "it wasn't in the system." In the end, a few words for corporate Home Depot , the incompetence of some of your associate is astounding , I assume you have a high turnover of employees, I see new faces whenever I'm there, obviously you've lost my business from now on . I was able to sell my Fridgidare refrigerator and purchase new one from AmericanFreight company, who provided me with: great costumer service , very flexible time window of delivery, easy to get a real person on the phone /personable and still human , Thanks to them I was able to recover some of the financial.and emotional losses you guys caused me . Good luck with your future endeavors, you guys will needed it , your system ain't set up right .