Klamath Falls store: I prepaid for an order of plastic pipe to make sure they had it in stock and wanted to make it a quick stop on our way out of town. (We live 2 hours away.) I placed the order on Wed, knowing it needed to be picked by the following Tuesday. When I stopped to get it on Friday, I had to wait in line for at least 20 minutes. The first person who tried to help me couldn't find my order in the staging area, so she asked someone else who also went to look for it. When a 3rd person couldn't find it, I was told it must have been ordered more than a week before and was put back in stock. Not the case! Finally, someone fixed the problem by going to the other end of the store and bringing me the 10 lengths of pipe I had ordered and already paid for. This store needs someone in charge who can organize the process for order pickups and make it more efficient. I wasn't only one who had to wait in line for almost an hour at the customer service desk. Lot of dissatisfied customers and a huge waste of everyone's time--including the hired help.