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Anonymous
I will never go through Home Depot home services installation/construction again. I don’t care about the warranty. I signed a contract in September of 2022 to get my windows installed and they are still not completed. They told me it would be done Dec 22/Jan 23. The contract said the windows was between March/April 20, 2023. No one verbalized that and skipped over the clarification when they showed me the contract to sign. I was also charge over 2,000$ more than my estimate (he tried to tell me it was 5,000 more). In January I made multi attempts to get in touch with someone for an update. The guy that I signed the contract with Brett and the guy that did the official measure Joe. Emailed and called nothing. After weeks I had to talk to an associate in the store. Finally getting in touch with the branch. Waste of time. They Installed around late Feb. The installers must’ve damaged the door with a drill and decided to still install it but fill it with Chaulk. The quality of the windows do not look new at all. They came back in April the day before the contract identifies the job should be completed fixed the lock, replaced the sliding glass door they installed damaged WITH THE WRONG SIZE DOOR. The contact attempted to say the job was done even though my windowsill was broken and 2 other windows with concerns were not address. That was April 19 and I figure it was convenient for them to say the windows were done because the next day the contract said the job would be done by. They failed the inspection because 2 windows were missing a total of 5 screws. So we are at 9 months, I’m still dealing with this nightmare and wondering how they will manage to mess up with my windowsill, 2 windows (one came with the black sealant splattered on the window and other was just made horrible to where the trim isn’t welded correctly) and the wrong size replacement door they installed. No one can give me a straight answer and I get different answers all the time. I complain about the sealant window when it was first installed and then they didn’t do anything about it.
1 year ago
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