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Richard Hauschel
On July 6, 2023, I purchased a GE refrigerator on line the Home Depot website. The site stated it was available and even set a delivery date of 7/11/23. My card was even charged. On 7/10/23, I received notification that the item was not available and a new delivery date was set, August 3rd. I call their Customer Care and the female rep stated that the date had been changed. I advised this was unacceptable, that if it wasnt available, I wouldnt have ordered it. She placed me on hold and after over 5 min, she came on and stated that the refrigerator could be delievered on 7/17/23. I accepted this. Three hours later, I received another message that it could not be delivered on 7/13/23 and the new delivery date was 8/3/23. I called again and a male rep stated that it was infact 8/3/23 and that the previous rep, should not have promised the 7/17/23 date, I expressed my unhappiness and he stated what do you want me to do about it. Do you just want to cancel the order. I stated, No. I want my refrigerator. He stated then it is Aug 3. On Aug 2, I again received notification that the refrigerator would not be delivered until 8/9/23, which thankfully it was. This was over one month on an item they showed as available. Plus all the problems with the customer service and promises. I dont believe I will ever buy another appliance through Home Depot. Their competitor had it, I found out later, and they stated they could get it out the next day. Very disappointed in Home Depot and it seems they dont care. Find an item at another place if you can
1 year ago
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