I found it impossible to find out my window for an appliance delivery without calling my local store, in spite of multiple assurances that I would get a robocall with that information. Then when my refrigerator was delivered they wouldn't switch the doors to open on the other side; the guy who brought it in kept saying that wasn't recommended. I called Home Depot's warranty people to see whether having someone else switched the doors those would still be under warranty; they said no, but that would be covered by the manufacturer's warranty and transferred me to them. Those people said they only covered manufacturing defects and Home Depot had to do it. So I called the local office where I paid for it and thought I had gotten it set up to be switched three days later, and was again promised a robocall. No such luck, and the same person who helped me before called them again and gave me another four-hour window, this time with the caveat that they might not make it. It's in the upper 90s here and I live in a west-facing apartment without AC that turns into an oven in the summer. I won't be able to open windows until around 8-8:30 tonight if then. If I don't get it taken care of tomorrow I have no idea how many more times I'll be stuck here sweating, looking like I've been in the rain. I'm in my 70s so being stuck in high heat is not healthy.
If I had had any idea that I was going to go through all this and still not know when or if it's going to be taken care of I would have spent another $111 plus tax at Lowe's, had it delivered locally in two days instead of over three weeks, and gotten the doors switched during delivery. Needless to say I won't be buying another appliance from Home Depot.
1 year ago
The Home Depot has a
1.7
average rating
from
1,006
reviews
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