Ordered kitchen cabinets sept 6 online using my hd card 0 interest for 18 months. 14 cabinets said to arrive in less than two weeks three cabinets not available until Oct 19. We figured we would be ok, would complete other parts of house first while waiting. Oct 19 came and went no cabinets. Called was on hold told trouble ticket started. Called two days later said cabinets would ship ice 25. Oct 25 came and went no cabinets. Called again put in hold told no one was sure where cabinets were but I should call manufacturers directly. So I did. They wanted to know why I called them since I was a hd customer told them I was told to. Today I called for the fourth time. It’s Nov 9, no one knows where cabinets are. But they are still working on it. I thought about reordering and just csncelling the original order but new delivery date was Feb 1. I was on hold for just under two hours while they searched. I checked my email at 5:07 and my three cabinets order had been cancelled. I called and asked who cancelled it and how was I ever goi g to get them?? They said just reorder and try again!! Cabinet prices ere much higher and delivery date out tgree more months Feb 1!!!!!but I had no choice. Guy on phone placed the order for me and gave me prices from sept 6 with an additional discount. Then told me that hd would still try to rush the shipment date. When I asked about my 0 interest for 28 months he told me I would have to call card services to get that fixed!!!! Other 13 cabinets got list and finally showed up at the neighbors house down the road. Thank goodness not a rainy day. I am not sure how I got in this situation?? I think I should just return all 17 cabinets and take my chances trying to buy them somewhere else ?? I am exhausted and very angry! Would give them zero stars if available!!
1 year ago
The Home Depot has a
1.7
average rating
from
1,045
reviews
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