Do not purchase appliances from Home Depot! I purchased appliances in July and from that point on it was a horrible experience that lasted through December 1st. In total I spent 6-7 hours on the phone trying to get resolution. I had long wait times, employees hanging up after they did not know how to solve the problem. I purchased a washer with a pedestal. The washer was defective and Home Depot sent another out but would not use the brand new pedestal that was delivered 2 days earlier but would not send an new one either. Again hours on the phone. Then I had the wrong color washer delivered. White glove service was worse then the driver taking the machine out of the box. Many more details but the resolution team granted me a credit of $368. dollars that I was told was being processed to my card. Over two months later I hadn't received the credit. I called and a very nasty representative, Lauren, told me she put the credit through today. I asked to speak with a Manager on the executive team and she would not allow me to but said she'd send my complaint up their chain. The appliances I couldn't get from Home Depot because they were out of stock I bought from Costco. A pleasure to deal with and an extra year warranty. I see a pattern of horrible service from Home Depot in these reviews. Believe people and spend your hard earned money elsewhere.
11 months ago
The Home Depot has a
1.7
average rating
from
1,006
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.