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Frank
I had a very disappointing experience with a subcontractor hired through Home Depot for installation services. From the outset, there were issues, as one of the workers criticized his colleague for forgetting tools. Their task was to install a pre-built cabinet, toolbox, and ceiling storage rack in my garage. The installation of the cabinets took an excessively long four hours and was done so poorly that the cabinets are now unusable due to the use of incorrect tools. Additionally, the walls were significantly roughed up during their failed attempts to locate wall studs. The situation worsened when they incorrectly began mounting the ceiling rack, only to abandon the job halfway and leave without completing it. They assured me they would call back to resolve the issue, but it seemed their upcoming holiday break was their primary focus rather than my installation. It's been three weeks, and my garage remains in disarray as I await a resolution from Home Depot. This experience has led me to conclude that hiring a Home Depot subcontractor for any home installation is a risk not worth taking, as they demonstrated an inability to competently handle even basic tasks. Adding to my frustration, the new contractor, who was supposed to come and assess the situation, rescheduled at the last minute, further prolonging the resolution of this issue.
11 months ago
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The Home Depot has a 1.7 average rating from 1,006 reviews

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