Ordered over $2,000 in refrigerator, microwave, stove, plug and braided hose. Waited 2 weeks for delivery date and on delivery day the delivers damaged the refrigerator because they unboxed it outside on the truck and tried to repeatedly ram it through the door. I was checking it to see if I could accept the damage and the delivery guy kept pressuring me if I was going to take it or not --- I refused it. In the meantime they had taken my old refrigerator down 2 flights of steps to their truck before attempting to bring up the new one which means I had emptied it all into ice chest and containers once I got the 2 hour delivery window notification so they had to bring the old refrigerator back upstairs and take the damaged one. They set a delivery date about 2 weeks later and they showed up before 8 am and I had no idea they would try to deliver that early and had worked till 3 am so I missed the delivery. I called them 15 minutes after 8 am and they said that they could not come back and that they had to take it back to the warehouse and I would have to call for another delivery date. I called and they told me that I could not call that day but had to wait to call the next day once the item was checked back into the warehouse. I called the next day early and the soonest they could redeliver was about 2 weeks out so I asked for a deliver time and they said that they could only say between 7 am and 7 pm and could not set a delivery time or not even morning or afternoon slot. Deplorable! I asked the person on the phone who the delivery service was and she asked why so I said that they were terrible. I was invited to take a survey after the call and I was ready to share my frustrations with them but after my call the phone hung up with no survey. So the refrigerator will take over all about 6 weeks to be delivered assuming the next delivery slot isn't messed up. This is terrible and all of these negative true review should give anyone pause to consider using Home Depot delivery services. The instore visit was good because of one very good salesperson but beyond that everything has been deplorable in terms of delivery.
1 year ago
The Home Depot has a
1.7
average rating
from
1,045
reviews
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