If I could give Home Depot a zero-star rating I would. I purchased a refrigerator from home depot online and attempted to have it delivered twice. I paid for the installation of the refrigerator and the removal of the old refrigerator. On the first attempt, I was told they could not install the refrigerator because I didn't have the correct water shut-off valve. They made all of the measurements and said the refrigerator will fit with no problem. The second attempt I was then told they could not deliver the refrigerator because I have to remove the hand rails or order a smaller refrigerator. The delivery guys just said that and left. no bye or sign anything. I called customer service and got little to no help. I asked the customer service rep do I need to cancel my order and his response was if that's what you think you should do. I asked to speak to a manager and after being on hold for 20mins I was transferred to the customer resolution team. The person was even less helpful than the customer service rep. I was left with only two options remove my railing or order a different refrigerator. No discussion of removing the doors and draws from the refrigerator just inconveniencing the customer as if they were doing me a favor. So I resolved the situation by canceling the order altogether and ordering the same refrigerator from from BestBuy. Home Depot has lost me as a customer there are plenty of competitors that are willing to take my money. I have not experienced such poor customer service in a very long time.