so the local store is really good. my gripe is with online orders. i ordered a 2pack ryobi batteries with a free tool. got the free tool, no batteries. customer less then no help. got an email saying they were back ordered. nope now the batteries are 125% more and not backordered. basically no help, i no longer have the email. my fault i trusted online to deliver to the house. that will not happen again. ship to the store, and open in front of them. make sure i save all emails as well. what a rip. very unhappy. also customer service cut me off 4 times. had to call back 5 times to finally get a person to complete the call. not very good.