my local store gets a 10 star review. however when you call customer service it goes to a foreign country. hard to understand and yes they do lie. big time liars. and yes they hand up on you. if you are in the US ask for a person in the US. the quality of the person goes up about 10,000%. i called 5 time in a row, got foreign people. called the next day after the stress worked out. asked where they where. asked for a person in the US. got a nice lady that didn't lie to me. it took about 30 minutes and a transfer to a specialist to finally solve my problem. but my parts are finally on the way. next time i order online i will only ship to the store, and open the box in front of them.