HD lost my confidence on a recent dual appliance purchase. Delivery came up short-they didn't level the appliance, and they threw stuff in my trash that I paid to have taken away. A revisit to check machine was frustrating. They said it was level without checking it-it was not-they checked when I questioned how they knew if they didn't. The machine is disappointingly very noisy & they weren't sure if it was normal or a problem. They insisted they had to either take it or order a replacement and were not good at explaining why I couldn't just use my 48 hrs. to decide without an order. They then told me I had to call and be sure the order was in, and tell them I would take the 48 hr. window to decide. When I did this I was told to text, I was put on hold and they never came back on text. I called and was put on hold and disconnected. I had told them I would call the next day. When I called the next day I found it was cancelled already. I had not said to cancel it at that point. 2 guys came on revisit-1 did everything and the other one was bored I guess and wandered around my laundry room looking at things. That was disconcerting. The entire ordeal was frustrating, confusing. and lacked in good customer service.