Absolute incompetence. First attempt they knocked on the door and left after a minute. It was a three story townhouse and they didn't ring the bell. The operator actually asked me if I would like to leave instructions for the next drivers to ring the bell. She was serious. Second attempt the guy called me and could barely read. I'm not kidding, I don't think he was ever taught how. I texted him the address again and then without reading them he said he'll call me back. Hung up, blocked my number and left. I was given roughly a minute total. I begged the rep before the first delivery to leave the damn package and waive the signature but she wouldn't. Been on hold for 25 minutes as I write this.