Bought a washer and dryer and made the terribly poor choice to order a delivery. It was scheduled for a Friday, for which we were given a 3pm-7pm time bloc, even got updates starting at 5pm of how many stops before our delivery. But, we went to sleep at mid-night without a delivery or a call canceling/updating delivery status. Saturday, we saw in the tracking that it was now schedule for Monday. Called the 1800 number, and were told that it had to be Monday because the trucks are loaded the night before, and our appliances were not moved to a Saturday truck. To call back on Sunday for time block info for Monday’s delivery. Called Sunday, and were told the warehouse was closed so they couldn’t get delivery info or confirmation it will actually be delivered on Monday. Called Monday, and were told the warehouse had just received the appliances ??? So, either they had a ghost washer and a ghost dryer in a truck on Friday or they flat-out lied the whole time (I don’t believe in ghost appliances). Had to cancel the order with that update, specially after being told it will take 1 week for the warehouse to coordinate loading the trucks and schedule a delivery, but Home Depot could not guarantee that a third day taking off from work wouldn’t be wasted, as they couldn’t guarantee that the third scheduled date would be for sure a delivery.
10 months ago
The Home Depot has a
1.7
average rating
from
1,045
reviews
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