I ordered 5 impact hurricane windows for my condo that I just bought in July 2023. I waited 6 months for them. finally got an install date of jan 9 2024. They sent 2 guys that didn't speak English to install. First problem was they brought 4 correct windows and 1 incorrect window. They spent the best part of the day installing, when done, none of the screens fit the windows, and none of the screws in any of the windows were installed completely/fully so when you opened and closed the windows they hit the screws causing the balances to break. Several weeks of calling and emailing the Home Depot they sent window manufacture reps out to see my problem. They confirmed the windows were installed incorrectly, and out of square. They took the screens too re-size them to fit properly. This was weeks ago, I have not heard from them since, and the rep at Home Depot does not seem interested in getting my issues fixed as well. With no screens I can't open my windows, and even if I could with broken balances the top sash don't stay open. It's a big MESS...save yourself the trouble and buy windows elsewhere. The only calls I get from them is to try to get me to pay, and why on earth would I pay for this?