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Alice A
The customer service staff has no clue about anything. My contractor ordered pantry cabinets for my kitchen , was told they were in stock and I payed for them., He was told that they would be delivered on February 20th ( they were ordered on February 8th) !! So I took the day off from work and I do not get payed if I don’t work! Needless to say they were never delivered , when I called the store they told me the reason they were not delivered was because they were out of stock! Never did I get a phone call telling me this! I wasted the day waiting for them!! I spent over an hour on the phone before they finally got some who I thought knew what they were talking about!! He told me all I had to do was come to the store with my receipt and a valid I’d and I would get my money back!! Well that was a lie! My contractor was the one who made the lurches but I paid for it, so he went to the store. It get the refund and they told him they could not refund the money until the vender released the funds !! So once again the staff has no clue about anything. I know for sure I will no longer go to Home Depot for anything!! This is the Vauxhall store on Springfield Ave in Union NJ. They are a bunch of liters and very incompetent! They have terrible customer service and they don’t care spabout their customers
10 months ago
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The Home Depot has a 1.7 average rating from 1,045 reviews

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Alice, Customer Support

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