Ordered a water heater. Being shipped by another company. Zero communication. I took it upon myself to learn how to track with the outside shipper. Finally said DELIVERED....UH NO. Customer service states it's being transferred to another shipper who would contact me in 3 to 5 business days. Uh NO. Back to customer service. Oh the notes say it's being rescued and returned to the vendor...WHAT? They ship it all the way from Alabama to within 110 miles of my house and now you are sending it BACK to Alabama? Same, you have to come thru my town on the way. Makes no sense. The lack of communication on the part of Home Depot has been APPALLING. I INITIATED ALL COMMUNICATION. DO NOT ORDER FROM HOME DEPOT.