Be easier to say what went right , because that would be nothing. It started with the ordering of the product. But that’s not the main reason or the main problem. I ordered a water heater from Home Depot’s Calhoun , Georgia store. I received the unit it had a major leak around the bottom heating unit. I called to see about getting an exchange or a return. They told me I’m would have pick up the unit , credit it back to my card and I would have to order another one. I told them I was less than 10 minutes away and couldn’t they do an exchange. After having to listen to the customer service lady snaky mouth. I asked for the manager instead I got the customer service manager Steve. Steve isn’t anymore helpful. He tells me he can’t do anything, he’ll have to call and get authorization to do anything other than what I’ve been told they can do. He finally comes back after me holding for 20 - 30 minutes. Tells me it’s going to be two days before they can pick it up. He informs me they share a truck between three stores. He finally tells me he got to make some calls by this time two or three hours has passed and it’s 8 pm. I realize he’s not going to call me back. I drive to the store only to find he’s not making calls. He’s supposedly In lumber , but he’s not there either. They told him I was there when I got there and he’s dodging me. I finally caught with him and he basically tell me the same thing. When I ask him about using one of the trucks they rent to do an exchange he tells me. They’ve never rent trucks at the Calhoun , Georgia store as long as he’s been there which is bs as it’s on Home Depot website as a service. He tells me I can call Raheem. I have file a formal complaint with customer care. So I end up ordering another one. They call me following day to tell me they’re going to pick the water heater up the next day and bring me another one. I inform them I have already ordered another one. I told the customer care lady when they can pick up the bad water heater and they blotched that too. They come while I’m at work. Then they call me and Michelle the customer service girl tells me to leave her name out of it. She ask me if I want the money back on my card and they have another one that’s come in and they could get it to me in two days . I tell her I had already ordered another one and it’s already installed . She proceeds to get snaky with me. Tells me in a smart tone that we were going to give you a discount on the new one. I told her I wasn’t aware of any discount. I shouldn’t had to resort to calling customer care and go through all I did. She only mentioned the discount after I had already called customer care and I’ve told Michelle that I file a formal complaint. She also informed me that mine wasn’t the only water heater that was leaking that they had several with the same problem. I looked all I was refunded was the amount of the purchase none for delivery. I then had to pay to have another one delivered. Needless to say I was ever go back to that Home Depot store and maybe any Home Depot. Poor service by petty vindictive people.