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Unhappy lost customer
Ordered a washing machine and was told it would be delivered on Sat. between 12:30 and 4:30. Couple hours before received a text saying they had truck problems and couldn’t make the delivery. It also said it would now be out for delivery on Tuesday! Why not Monday? Called and tried to reschedule as I wouldn’t be home that Tuesday. Talked with associate who told us they could bring it Wednesday. Wasn’t happy with this option but decided to go ahead with it. As she put it in she said it would be Thursday! I asked what happened to Wednesday? She said it must have filled up! Personally I feel if an order is canceled one day it should take precedence over newer orders! Ended up canceling the order and was told I’d get a refund in 3-5 days! Funny, they took the money out of my account the day I bought it! Lip service is awesome at Home Depot!!! Delivery service not so great!
6 months ago
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The Home Depot has a 1.7 average rating from 1,044 reviews

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Alice, Customer Support

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