I ordered shower doors that were to be delivered last Tuesday, May 28. Delivery showed up as scheduled, but in a wooden crate and was going to be left in the loading dock of my building. I am a 76 year old 105 lb widow. How the hell was I suppose to get that crate to my 6th floor condo and opened? The delivery team from Central Delivery, Home Depots contracted delivery agent said they were simply directed to drop it and go.Not what I was told when I talked to Home Depot customer service. As a result I refused delivery and immediately contacted Home Depot customer service, yet again and was assured it was their mistake and that the delivery instructions had been to deliver to my door. I rescheduled delivery for the following Monday, today and in the interim, I checked back with Home Depot customer service two times to get absolute confirmation that I would receive delivery of these doors uncrated and to my condo door today. I found out this morning that there would not be delivery today. My order had been cancelled.
Also while talking with customer service, each time they put me on hold, I had to listen to Home Depot's spiel about" customer safety".
Obviously they do not consider the safety of their delivery recipients of any concern. Shame on you Home Depot!
Beware of what customer service tells you. Their only concern is to tell you what you want to hear. Not the truth!! Im going to black ball Home Depot. Wayfair will be my go to for my shower doors!
6 months ago
The Home Depot has a
1.7
average rating
from
1,044
reviews
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