We have been waiting for two weeks for a delivery and install job. Called eight times to make sure we're home for it. Three times now, we've been promised a time window and that they'd call before arriving. Three times, they showed up at the wrong time or even a full day early with either a phone call from our driveway or a note on the door about a phone call they never made. Three times, I've called with only my wife's phone number and got an explanation and every time my wife calls, they won't talk to her without an order number. The phone bank ladies are very nice with the apologies; everything else is absolute chaos.