Ryobi sale buy a battery kit and get one tool free- huge display with many tools set up. Went to buy the vacuum and was told it’s not part of the deal- though there is a vacuum on the flyer and the sign said tools $199 and less- this vacuum was marked $199- was stocked under and with all sale items/ evidently the skew was different. Manager and staff made us feel crazy and like scammers ourselves- this was SO MISLEADING- NOT CLEAR. Poor marketing at the very least.
Most importantly- there was no other vacuum to buy!!!! We couldn’t get a different “correct” vaccum- just can’t do that deal, can’t get a new vacuum. We have many ryobi tools- including a vacuum that is beginning to fail.
We frequent Home Depot as our first choice diy store.
It is evidently more important for Home Depo to ensure skews match than stand by what they advertise and surely we now know the customer is NEVER right.
We don’t matter.
I will work very hard to buy ONLINE any required ryobi products to maintain the existing tools I have, and not at home depot. We will also be trying to move away from ryobi. I just feel screwed.
Btw- we do have photos of the display, the signs, the products that are priced as required. Am not posting now, but would love to follow up with that if needed.
And our referrals to friends will NEVER again be for Home Depot or ryobi.
2 months ago
The Home Depot has a
1.6
average rating
from
908
reviews
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