Cicero, New York location, some months ago I bought some keys there, had them made. I was told that the information gets stored in the machine so if I ever lose a key, I can come to them. They can look it up and make me a new one. Well today, the key broke, and it was hard to read the serial number, but they told me on the phone that they could do it. I went in and couldn’t get anyone to wait on me So I left and called them from the parking lot. 3 people said yes, they save the info, but then they changed their minds and said no. One person was truthful and said we saved the info, but we have no idea how to retrieve it. That’s poor. I finally was transferred to assistant mgr who did nothing but fight with me and tell lies. She threw me on hold without telling me and sent me to someone else. I asked if that woman was the store manager and she said yes I am. How can I help you. After she hung up on me, I found out that she lied, she was just another assistant manager, so I was just passed around were they absolutely no concern for the customer. It’s not their fault that the key broke although it lasted more than a couple of months but it is their fault that I’m still sitting outside with absolutely no assistance and all they do is hang up. I asked for a corporate number and they gave me numbers that do not exist. They may not know this. I looked those numbers up in Google and they are apparently Home Depot numbers, but they are all disconnected so the corporate office doesn’t even care. Stay clear.