Now that Home Depot has sold their accounts to Citibank their phone payment service is the worst I have ever experienced. I was transferred 3 times and had to repeat all of my information each time. The last time I was transferred I was connected to a live person (located in another country) and she wasn't able to pull up my account. Approximately a year ago, someone opened another account in my name, it was reported as fraud and was to have been taken care of but when I try to make a phone payment the women in another country pulled up the fraudulent account. I am not doing business with Home Depot unless I can pay in cash.