I've been a Home Depot customer for a decade or two. I've noticed that quality and customer service have tanked. I bought a washer, GE Brand on Aug. 9. They installed it. I tested it. The washer flooded and ruined my floor. I called and they took it away, but the damage was done. Never contacted me to let me know when I could expect another washer. I called and they said it'd be about a week. Unacceptable, so I cancelled the order and asked for a refund. Had I ordered in a store, the refund would have been immediate. They told me 7 to 10 days because the washer would need to go back to its source. I said that since I no longer had it I should get a refund. On the phone more than an hour. Two very rude, condescending customer service reps. I will NEVER buy anything else from this company. Home Depot SUCKS.