In March 2024, I decide to go with Home Depot's fence installation service, which ultimately resulted in a disappointing experience due to subpar work performed by their contractor, TopRail, along with insufficient oversight from Home Depot. Unfortunately, the installation featured multiple issues, including the use of damaged and non-premium pickets, leading to a series of visits from Home Depot to address these concerns. Throughout this process, I encountered challenges in obtaining my warranty information, as both TopRail and Home Depot provided inconsistent responses. On several occasions, the replacement work performed was inadequate, with pickets placed improperly. Additionally, I was alarmed to notice that a minor child was involved in the installation work. I escalated my concerns to Home Depot's executive complaint department, which eventually connected me with the necessary resources to obtain my warranty information. During the resolution process, I was asked to propose a fair compensation for the poor service received and the presence of a minor child on my project. After evaluating the time invested in addressing these issues and the implications for the integrity of my fence, I submitted a number per HD’s request. I received a low settlement offer, coupled with a non-disclosure agreement that absolved Home Depot of any responsibility regarding my fence installation. I decline HD’s low-ball offer and lies regarding the service I received. I used to love HD, but now I am going to look for every opportunity to take my business elsewhere and share my experience with anyone considering HD.