I would give them a zero if I could. I usually use my HD credit card, but recently I used my other credit card to pick up a washer box. My handyman did not get the work done because he was ill and I could not install the box for about 90 days. I went back to the store 92 days after I bought it. NO RETURN--if I had used my HD card it would have been a year, but nope--not if you used cash or other payment means. The item is still stocked and current and was unopened, calling customer service--NO HELP. For many years I have used Home Depot, and spent thousands there, after this experience, I will probably shop elsewhere--and I recommend you do to. Prices are OK, but the customer service has become abysmal in recent times.