To Whom It May Concern, I would strongly advise against ordering items from Home Depot through their online app. There appears to be a glitch in the application that fails to notify customers when their packages have been delivered. Unfortunately, my family and I experienced this firsthand. After one of our packages was stolen without us being aware it had even been delivered, I contacted Home Depot multiple times to address the issue. Their response was disappointing. They acknowledged that the package delivery notification system was malfunctioning but still refused to take responsibility because their delivery partner, ONTRAK, had taken a photo showing the package on our porch. Here’s the solution they offered me: "We are sorry this happened and we understand your frustration. While we recognize the issue with the delivery notifications, there isn't anything we can do. You will need to file a report with the police for the missing package, send that report to Citibank, and possibly get reimbursed for the item. You can then reorder it." This response places the burden on customers, even though the failure to notify was due to a glitch in their system. If you're elderly, disabled, or have any limitations, this process could be especially cumbersome. Essentially, if you don't know your package has arrived and it’s stolen, Home Depot will not take responsibility, even if it’s due to a flaw in their app. Instead, they expect you to navigate a complicated process of filing a police report and seeking reimbursement from your bank. Consider this a warning to potential customers. My advice: test the system with a small order to see if notifications work for you before committing to larger purchases. Best wishes, and hopefully, you won’t have to learn the hard way as we did.