This bad review is because of the head office. The actual store I purchased from was fine I ordered fridge online, And read through all the instructions very carefully. Including during the checkout when you had to choose whether or not you needed to order a new water hose and pay for installation of the hose. It made it clear that if you have a functioning hose, that is in good shape Then you don’t need to purchase that and the delivery team will just show up with your new fridge And install it for you. That turns out to be completely false in western Canada (Apparently, in eastern Canada, it applies). So they showed up with my new fridge, but would not take my old one away because I had not unhook the waterline, And even if I were to unhook it in front of them, they would not hook up the new fridge without a new water connecter. There was nothing wrong with my old one So the team left and now I’m stuck with two nonfunctioning fridges clogging up the kitchen During the first week of school I race over to Home Depot buy a new hose, The associates are aware of this repeating issue but their hands are tied. The delivery company also says this happens Most of the times they do deliveries for Home Depot. And now it’s up to me to rebook the delivery team to come back And now I have to watch YouTube videos on what to do with waterlines And get a neighbour to come haul the old fridge out so I could get to the waterline. And the next week they came back and installed the new fridge and took away the old one Come on Home Depot! You can do better than that! This loyal customer of several decades will not be buying my next appliances with you. Simply over being too lazy to update your website to have accurate information. All you have to do is put in bold letters that anybody ordering a fridge in western Canada must buy a new water connecter and have the fridge completely disconnected from the waterline before the delivery company shows up with the new fridge. Easy Peasy. Instead, you are knowingly causing distress unnecessarily for fellow citizens Who are then surprised that their fridge is being delivered, but it’s not being installed. Such unacceptable inaction of over such a simple problem….Fixing one or two lines on a website. Ridiculous. I gave two stars because of the ease of the use of their website and because the actual store associates were very kind. But as for the head office and top ranking people within the company that are turning a blind eye to this known problem, I give a - 5 if I could… They don’t even have a complaint department that you can send a complaint to. You can only send a email to their general email box. Which I did and it got nowhere. As for the damaged parts, I contacted the maker of the fridge directly, and they were awesome and solved my problem.