Ordered a Smoker Grill on Sept 6. On Sept 11 I got a call from the shipping company that it would be delivered on the 12th or 13th. By the 13th it was listed as missing on the shoppers website. Called Home Depot who claimed to have called the shipper, and said it was not missing and that they had until the 19th to deliver my grill. I called again on the 19th because the shipper still showed it as missing, and the HD website said it was "Delayed" The person on the phone finally admitted that yes my grill was missing. The only thing they could do was refund my money and then I could order a new grill from them. I didn't want my money back, I wanted what I paid for and was due to me. Again the person on the phone said the only way they could fix it was to refund my money and I could order it again. Fool me once shame on you, Fool me twice shame on me. I took the refund and ordered the exact same grill from someone else that could physically verify the thing was in fact in stock. Cancelled all my accounts and subscriptions with HD and will never buy from them again.