The Home Depot is the worst customer service I have received in my life. I went to the Home Depot to find a microwave. They did not sell ANY appliances in the store (other than a couple broken ones). I had to order online. Item was delivered in a few days but after it was delivered opened the box and the item was broken in several areas. So much so that it could not be used. When I called the delivery service that had only delivered two minutes earlier they did not answer. I sent a text no response. I called the Home Depot a machine answered, I left a message, no one called back. I emailed them, no response. I called, text, and emailed no response. I called my bank and disputed the charge. After about a month of working with my bank they were not able to permanently reverse the charge, since I had signed that the item had been delivered. I emailed and called Home Depot no response. After several times calling a person finally answered. They said that they would not be able to reverse since I had accepted the delivery. I explained I had notified them within minutes that the item was broken. They then said I would have to have the item, schedule a time for them to pick up, and put me on hold to ensure "LG" would take the order back. Eventually LG said they would, I was told a day they would come, which I had meetings. They then asked when I would be home the next day. I said I work everyday, but I would leave work if they call. I called back and spoke to a dispute specialist who did not care to talk or take notes. She told me to "just take it back to the store". When I showed up, they told me they could not accept my return so I would have to call the online service. To summarize, three months and I still have not been refunded my $350. They now have it so lets see if they refund it or not.