Customer service is the worst, I purchased online a Refrigerator using a E-gift card, received email confirming the order and delivery date. The day before scheduled delivery received email stating the order had been canceled due to wrong zip code, how that happened I don’t know since I use my billing address as my delivery address to avoid any issues. First problem in order to get an e-gift card refund I had to make a special trip to a home deport store to process the refund, you only find this out when searching online for how the refund process works for gift cards work not find the contacting customer support and go to store to initiate the process. Once the refund process was completed I was told that it take 48 hours for the funds to be reloaded still after 72 hours today And two more calls with support, I was told that it still hadn’t processed, and It would take another 48 hours. The only responsibility I take is when my home warranty company asked how I’d like to receive the funds the two choices were gift card or by check gift you’d get in three days check 14 days well I thought it was a no brainer we needed a frig asap we we already only buying food for a day or two because old unit was in and out and as of today nearly a week later nothing zilch.