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Robert
I bought a 42 inch Cub Cadet riding mower from Home Depot in Hillsboro Oregon. A Home Depot warranty on the mower wasn’t offered to me. I was told that the mower had a factory warranty. Bought it on April 2, 2024. About 14 hours and 4 months later the engine went out. Contacted Home Depot and was told that since I didn’t buy there warranty, I would have to take it to a certified dealer. Evidently Home Depot just sells the mower but has nothing to do when they break unless you bought their warranty. They gave me a number to call for a certified dealer. That mower has now been in the shop for 4 months. Cub Cadet won’t fix the mower because they didn’t make the engine that was used in it. Home Depot washed their hands of it because I didn’t buy their warranty that was never offered. The Cub Cadet certified dealer can’t fix it because they aren’t a dealer for the make of engine that came with the mower when I bought it, which was Briggs & Stratton. It has been 4 months now and no one wants to be responsible for it but Home Depot didn’t have a problem taking my $2300.00 dollars for the mower when I brought it. Now I am out the money and the mower and have no idea if I will ever get the mower back or if I will have to pay to have it fixed for a mower that was under warranty . Why is Home Depot still selling Cub Cadet mowers when they don’t stand behind their product. It leaves a really bad taste in my mouth.
1 month ago
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The Home Depot has a 1.7 average rating from 1,043 reviews
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